Locowin Privacy Policy

We do not allow anyone under the age of 18 to use LocoWin. Your details will be carefully checked to ensure that you are of the required age.

• Name, surname, date and place of birth, full address, nationality, identity card or passport number;
• Username, telephone number, email address, and postcode;
• Information submitted via chat or contact form, including user ID and data about your activity on the site;
• Information about restrictions you choose to add to your account (this includes time, stake, loss limit, and deposit limit);
• Card number, expiry date, and security code, where applicable;
• Options to voluntarily restrict access in case you want to take a break from gambling or feel that it is no longer all about fun and entertainment.

The main reason we need to collect and process this data is to provide you with a safe, efficient, and secure experience designed specifically for you, while also taking into consideration lawful purposes such as: responding to governmental requests, complying with anti-money laundering laws, preventing terrorist financing and preventing any fraud or illegal activity contrary to our legal compliance obligations.

We have a legal obligation to keep a record of your gaming history to detect any poor gaming performance or attempted fraud. We do this through the use of analytical tools or behavioral monitoring systems to prevent any signs of problem gambling or attempted fraud.

In addition, at LocoWin we use your IP address to confirm where you are connecting from as part of our verification processes. This helps us to comply with anti-money laundering laws and also to ensure that you are not creating multiple accounts on the site.

LocoWin may process your data automatically from time to time, for the purpose of assessing certain personal aspects (profiling). We use profiling to prevent money laundering and terrorist financing. As a general rule, we do not make decisions based solely on automated processing.

All processing of your data will always be done in accordance with applicable law, and will normally be in situations such as:

• Where we need to do so in order to provide our gambling services to you – either because we have entered into a contract with you or are about to do so (this can be reviewed in our Terms and Conditions);
• Where it is necessary for legitimate business reasons, provided that your own interests or rights are not affected;
• Where required by law, especially in relation to the prevention of money laundering, terrorist financing, and gambling regulations.

Therefore, we do not usually ask for your consent to process your personal data, except to send you marketing communications. It’s up to you whether or not you want to receive them, and if you prefer not to, that’s fine – it won’t affect your experience or relationship with us. What’s more, you can change your mind at any time and withdraw your consent by simply logging in to your profile and clicking the unsubscribe option. It’s quick and easy.

LocoWin is not the only entity that has access to your information. There are certain circumstances in which we must share your data with third parties. This includes regulators, courts, and governmental authorities, as well as third-party providers who help us to ensure the security and operation of the platform and prevent any potential fraud attempts or gambling problems. However, we have agreements in place with these third parties to ensure that your information is handled securely and is not used for any other purpose under any circumstances.

If at any time you agree to receive emails and promotional messages from Locowin, you can stop receiving them if you wish. All you need to do is log in to your profile and check the ‘unsubscribe’ option or click the ‘unsubscribe’ link in any promotional email. This will in no way affect your relationship with the platform or change the way you play.

We are committed to the security of your information and have implemented measures and procedures to prevent unauthorized access to or disclosure of your information.

Our site uses SSL encryption technology to ensure that your data travels securely from your device to our servers. In addition, we limit access to your personal data to only those employees and suppliers who really need to see it to do their jobs. We have also implemented procedures to deal with any potential data breaches and will notify you of such a breach where we are legally obliged to do so.

We do not store your information forever. Depending on the type of data, the retention time varies:

• 5 years: Identity data, contact data, technical data, usage data, KYC verification information, public sources, and temporary self-exclusion data;
• 10 years: Your account data, including your gaming history;
• Indefinite: Permanent self-exclusion records for problem gambling.

You have rights over the personal information you provide to LocoWin. These include the right to access your data, correct inaccurate information, request deletion of your data, and restrict its processing. You can also withdraw your consent if you have at any time consented to the use of your data for marketing purposes.

If you choose not to provide certain information required by law, we may not be able to continue our relationship with you. Without this information, we cannot comply with our own legal and regulatory obligations, which means that we will not be able to provide you with our services.

This Privacy Policy may change over time. Any updates will be posted on the website, so please check back periodically. It was last updated on 2 April 2025.